Refund policy

Returns, Refunds and Exchanges

Please note that we are unable to offer returns, refunds, or exchanges on purchased items. We kindly ask that you take your time to consider your purchase carefully. If you’d like additional photos or videos to help you decide, we’re more than happy to provide them, please just get in touch.

Damages and issues
We take great care in packaging your items to ensure they arrive safely. In the rare event that your item arrives damaged, please don’t hesitate to contact us at info@elmcollective.co.uk so we can resolve the issue promptly.